Shipping & Delivery Policy

Last updated: 03/03/2026

1. Production Times

Most products sold by Brick & Grit UK are custom-made to order.

Production times vary depending on order size, product type, and current workload. Estimated production times will be communicated at the time of ordering.

All production timelines are estimates and are not guaranteed.

2. Dispatch

Once your order has been completed, it will be dispatched using a tracked delivery service.

You will receive tracking details once your order has been shipped.

Orders will not enter production or be dispatched until full payment has been received, unless otherwise agreed in writing.

3. UK Delivery

We ship throughout the United Kingdom using trusted courier partners.

Delivery timeframes depend on the selected shipping service and begin once the order has been dispatched.

4. International & Worldwide Shipping

We ship worldwide to selected countries.

International delivery times vary depending on destination and customs processing.

Customers are responsible for any customs duties, import taxes, handling fees, or additional charges imposed by their local authorities.

Brick & Grit UK is not responsible for delays caused by customs clearance or international courier services.

5. Address Accuracy

Customers are responsible for ensuring that all delivery details provided at checkout are accurate and complete.

We are not responsible for failed deliveries due to incorrect address information. Additional shipping fees may apply for redelivery.

6. Lost, Delayed or Damaged Parcels

If your parcel is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

We will liaise with the courier to investigate and provide a resolution where appropriate.

7. Risk & Ownership

Risk in the goods passes to the customer upon delivery to the address provided at checkout.

Ownership of goods transfers only once full payment has been received in full.