Returns & Refund Policy
Last updated: 03/03/2026
1. Custom & Personalised Products
Most products sold by Brick & Grit UK are custom-made or personalised to order.
Under the Consumer Contracts Regulations 2013, personalised or custom-made goods are exempt from the standard 14-day cancellation period.
Once production has begun, custom orders cannot be cancelled, returned, or refunded unless the item is faulty.
2. Non-Custom Products
If we sell non-custom items, you may request a return within 14 days of receiving your order.
Items must be unused, in original condition, and returned in original packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty.
3. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, you must notify us within 7 days of delivery.
Please provide clear photographic evidence of the issue.
If a manufacturing fault is confirmed, we will offer a repair, replacement, or refund at our discretion.
4. Sizing & Approval Responsibility
Customers are responsible for selecting correct sizes before placing an order.
Where design proofs are provided, customers are responsible for reviewing and approving all details before production begins.
We are not responsible for sizing issues or errors that were approved prior to manufacture.
5. Refund Processing
If a refund is approved, it will be processed to the original payment method within 14 working days.
We reserve the right to withhold refunds until returned goods are received and inspected.
6. How to Request a Return
To request a return, please contact us at:
Email: custom@brickandgrit.co.uk
Please include your order number and full details of the issue.